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- Provide visitors and guests of the hotel with a more relaxed and easier stay, taking care of everyday tasks for them
- Rewarding work with possible opportunities to meet people from all over the world
- Need good communication and customer service
As a hotel porter, you have the opportunity to meet a variety of different people, and help make their stay easier and more comfortable.
DAY-TO-DAY DUTIES
- Carrying luggage
- Answering queries about the hotel and making reservations
- Arranging taxis and booking tickets
- Running errands such as picking up dry cleaning
- Taking messages
- Giving directions
- Responding to safety and security issues
DAY-TO-DAY ENVIRONMENT
You'll work shifts. It's common to start early, have a break in the middle of the day, then work the evening (split shifts). Overtime is also common. Your working environment may be physically demanding.
You'll need
To be a hotel porter, you'll need good customer service and verbal communication skills, to be an active listener and have high concentration levels, the ability to work on your own as well as with others, physical fitness and endurance, and the ability to accept criticism and work well under pressure.
You can take a college course in hospitality, or you can start by doing a hospitality team member intermediate apprenticeship.
You can apply directly to employers if you've got relevant skills and knowledge needed for the job. Customer service experience would be helpful but not essential. Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.
CAREER PROSPECTS
With experience, you could progress to head porter or concierge. With training, you could also move into other areas of hotel work like bar work or reception.